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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with your purchased products or anything else on the order, please contact us at: sales@juiceboxprints.com before returning any products.
Our return address is:
Juicebox Prints
11025 Westlake Drive
Charlotte, NC 28273
When we receive a returned shipment, an email notification will be sent to you.
Reasons for Returns
Wrong Address -If you provide an address that is considered insufficient by the courier, the shipment will be returned to our return address. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed -Shipments that go unclaimed are returned to our address and you will be liable for the cost of a reshipment.
Non-covered Reasons
We do not refund orders for buyer’s remorse, and size exchanges are to be offered at our discretion.